招聘公司：Tiffany & Co.
公司简介：蒂芙尼公司是美国一间钟表和珠宝和银饰公司。1837年，蒂芙尼公司由查理斯·路易斯·蒂芙尼和泰迪·杨在纽约市成立，开始时名称为蒂芙尼和杨，商店设在下曼哈顿区，是一间专门销售时尚商品的精品店。当时公司由蒂芙尼、杨和艾利斯三人打理。
招聘工作：客户顾问
工作性质：全职
工作内容：
使用蒂芙尼触摸在每次客户互动中体现蒂芙尼品牌的关键位置;您自己的天赋，使每个客户的体验非凡。 成为优秀的沟通者和品牌大使。您对蒂芙尼的热情体现在每一次谈话中，企业家精神在您所做的一切中都普遍存在。 通过发展客户关系和超越销售计划来建立自己的业务，从而发展客户关系并超越商业目标 培养客户文化，鼓励企业家精神，加强客户发展以发展外展业务。 加深与客户的关系，以提高终生忠诚度和消费。 始终如一地实现或超过每月、每季度和每年的商店商业目标。 捕获客户端数据。培养新的和现有的客户关系。 通过回头客业务实现大部分销售。 确定通过在每次客户预约中提供提升客户体验来发展业务的创新方法 通过关键产品支柱推动业务发展。 每天通过好奇心和发现来转换客户 通过始终如一地为每位客户提供难忘的时刻来提升店内体验。 在每次销售仪式上展示作为蒂芙尼品牌大使的热情，使用蒂芙尼触控，这是您的个人风格。 展示 NPS 计划中确定的客户体验行为。接受/利用客户反馈，将每次店内体验提升为难忘的活动 通过优化酒店和商店设施来执行最佳实践，以创造独特的体验并根据 NPS 绩效和客户反馈采取行动。 连接客户的衣橱以“设计他们” Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary. Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do. Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business. Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store commercial targets. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Identify innovative ways to grow your business through delivering elevated client experience in each client appointment Drive business through key product pillars. Convert clients through curiosity and discovery daily Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback. Connect with your client’s wardrobe to ‘style them’
职位要求：
流利的法语和英语双语 零售或奢侈品零售经验或相关客户相关经验（例如酒店业）。 在实现商业成果方面有良好的记录。 能够与客户连接 灵活地工作非传统时间，包括白天、晚上、周末和节假日。 能够与多元化的客户群合作。 熟练使用销售点（POS）系统，客户跟踪系统和Microsoft Outlook /电子邮件。 必须获得在加拿大或职位所在国家/地区工作的授权。 学院/大学学位。 精通多种语言。 Fluently bilingual in French and English Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). Proven track record in achieving Commercial results. Ability to connect with the client Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Ability to work with a diverse client base. Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. Must have authorization to work in Canada or in the country where the position is based. A college/university degree. Proficiency in multiple languages.
